Refund policy

PROCESSING POLICY 

Purchase transactions on our Website are final when accepted by the financial institution. Once the transaction is approved, we will process the order for shipping in up to five (5) business days. 

For the purpose of these Policies, Terms and Conditions, a business day will be Monday to Friday from 9:00 am to 5:00 pm Eastern Time, excluding local, national, and federal holidays in Florida and Puerto Rico. 

A message will be sent to the email provided by the client when the company starts the processing of your order, and another when it is ready for shipment.   

Our Cancellation Policy applies from the time your order is completed until we send the processing email. It also applies when the processing time declared in these documents has passed, and we have not sent the processing email.  

Our Return Policy applies strictly five (5) days from delivery, except for orders completed using Klarna, which will have fourteen (14) days from delivery. 

Our Policy for Damaged or Manufactured Defected Products applies only under special circumstances as described in the Policy and when notified within the provided term.  

We strongly suggest a detailed reading of our legal documents before completing checkout.  

 

RETURNS, REFUNDS, AND EXCHANGE POLICY  

(Orders completed using Klarna are subject to a different policy; please see KLARNA ORDERS RETURN AND REFUND POLICY) 

Due to the nature of the products offered on our website and our objective to offer high-quality products to all clients, caring for their safety, we do not accept returns or exchanges. If you received a product that is not what is shown in your order slip due to an error of our third-party dispatch company, or if the product is broken, you can make a return request by emailing: shopdecero@gmail.com with Subject Line: Return, within a period of five (5) days from the date of receipt of the product. 

The email should include the following information: 

  1. Name of person who made the order. 

  1. Mailing address, email, and phone number of the person who is requesting the return.  

  1. Order number. 

  1. Order date. 

  1. Date when order was received. 

  1. Item number.  

  1. Description of the product.  

  1. Reason for return. 

  1. Photos of the reason for return, if applicable.   

Once the request is received, the company will attend to it and evaluate it within a period of up to five (5) days by its administrative staff. When the company authorizes it, the client may send the item for physical inspection, without the guarantee that the return will proceed. The shipment of the product must be made within forty-eight (48) hours after the company responds by email. 

The following rules will apply in all cases: 

  • Request for returns will proceed, within five (5) days, starting from the date the order was confirmed delivered by the postal service. When the Company authorizes it, the client should send the product within forty-eight (48) hours after the Company responds by email. Shipping and handling costs will be covered by the client.   

  • The Company may, but is not obligated to, review return requests after forty-eight (48) hours of confirmed delivery.    

  • The products subject to return requests must be in the same condition as they were when shipped by the Company. The price and/or brand label, decals, safety or hygiene stickers cannot have been removed, nor show use of any kind, the product must be intact, without use, without odors, without marks of any external agent, including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration.  

  • In cases where the company authorizes the return, the customer will receive a credit to use within thirty (30) days from when it was granted and will pay for the shipment. 

  • The Company reserves the right to launch special offers in which it explicitly states that it will not be subject to returns. The foregoing means that it will not be subject to the aforementioned process.  

  • In all cases, the client will cover shipping and handling costs. 

 

KLARNA ORDERS RETURN AND REFUND POLICY 

Order transactions paid using Klarna have fourteen (14) days for returns.   

The items to be returned will be unopened and undamaged. 

For returning under Klarna policies, send an email: shopdecero@gmail.com with Subject Line: Klarna Return. 

The email should include the following information: 

  1. Name of person who made the order. 

  1. Mailing address, email, and phone number of the person who is requesting the return.  

  1. Order number. 

  1. Order date. 

  1. Date when order was received. 

  1. Description of the product.  

  1. Reason for return. 

  1. Photos of reason for return, if applicable.   

 

The items must be sent back before the fourteen (14) day period.  

  • The products subject to return requests must be in the same condition as they were when shipped by the Company. The price and/or brand label, decals, safety or hygiene stickers cannot have been removed, nor show use of any kind, the product must be intact, without use, without odors, without marks of any external agent, including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration.  

  • Upon arrival of the items, the return will be processed and he customer will receive a refund to the same method of payment used in the original transaction. Keep in mind that any payments made to Klarna are not considered to be made to the Company.  All refunds will be processed through Klarna.