Shipping policy

SHIPPING POLICY 

Purchase transactions on our Website are final when accepted by the financial institution. Once the transaction is final, we will process the order for shipping in up to five (5) business days. 

For the purpose of these Policies, Terms and Conditions, a business day will be Monday to Friday from 9:00 am to 5:00 pm Eastern Time, excluding local, national, and federal Holidays in Florida and Puerto Rico. 

A message will be sent to the email provided by the client when the company starts the processing of your order, and another when it is ready for shipment.   

The customer will have the alternative of selecting what type of shipping they want for the delivery of their products. Our standard shipping option cost is $3.95 with an estimated arrival time of 5 to 8 days after processing times.  

 The company will provide the information related to the postal service, including estimated delivery dates and costs for different options, when displayed at checkout. The customer will be solely responsible for the shipping costs. 

The company will not be responsible for wrong or incomplete addresses provided by the customer, lost or stolen packages, delays, or damages to the product or packaging caused by the weather, and any damages caused by the postal service during the handling or delivery process. The company will not be responsible for the faithful and strict compliance with shipping dates and will not be bound by any guarantee for these purposes. Delays and special circumstances in processing known by the company will be properly announced.  

Our products can suffer composition alterations due to exposure to heat and other extreme weather conditions.  They are fragile and packed accordingly.  We are not responsible for the defects caused by heat exposure due to mailing handling.   

The company will be responsible for shipping costs only in cases where the company determines that there has been manufacturing defects and grants a product replacement.